Head Support & Rough Handling Sensitivity
Use this guide to know how to test head support and sensors for rough handling.
RealCare Baby Troubleshooting
The baby does not make a sound
Follow this helpful guide on why your RealCare Baby might not be making any sounds.
The baby is not communicating with the control centre.
Follow these steps to determine what exactly is causing the baby to stop communicating.
Baby going into regular shutdowns
What to do if the baby has gone out for multiple simulations and back-to-back shutdowns.
Baby losing all power when unplugged
How to fix your baby if they lose all power when unplugged from the charger, or no power when plugged in.
Baby will not charge beyond half charge
Read this important information on what it might mean if your baby is having battery issues and struggling to charge fully.
Run to troubleshooting test
This test will help you identify if a specific function or item of clothing is operating properly.
How to test student ID
Follow this helpful guide for how to test the student ID and see if the baby is responding to it.
Communication adapter is not recognised
What to do if your communication adapter is not recognised.
Need Further Assistance?
Our friendly team are on hand to help via email and phone.
